Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order, and you can manage your subscription from there. See our returns policy for more details on returns and refunds.

Pre-orders and backorders

Some items are offered as a pre-order when they are sold out and on their way back to us. A pre-order item is clearly marked on the product page and in your cart, along with the date we expect to ship it by.

When you place a pre-order, you are charged in full at checkout, the same as any other order. Your order then ships by the date shown on the product page and recorded on your order confirmation.

If we cannot ship by that date, we will email you with a revised date. You can cancel for a full refund at any time before your pre-order ships, for any reason, by replying to that email or contacting us at fourseasonsofhappiness@yahoo.com. If we cannot give you a firm revised date, or the new date is more than 30 days later than the original, we will not hold your order without your say-so: we will either get your agreement to the new date or cancel and refund you automatically.

Refunds on cancelled pre-orders go back to your original payment method within 7 business days.

This cancellation right applies to every pre-order, including items bought during a live sale and items bought on sale. Final sale terms cover items we have shipped to you, not items we were unable to ship.

Live claim items

Items claimed during a live sale are final sale and cannot be cancelled or refunded once they have shipped. If a live claimed item is a pre-order, the pre-order cancellation right above still applies up until the moment it ships.